Retain your valued Admin Staff & Improve Patient experiences.
Difficult conversation skills
Low cost digital and live training options to develop your admin staff's ability to manage difficult patient conversations well.
Admin Staff Wellbeing
Training and group support to maintain wellbeing and engagement in their role.
Role engagement
We create a sense of professional identity and a community of practice between admin staff, across practices. This is often missing for admin staff.


Handling Difficult Conversations
Primary Care Admin Staff
Improve staff retention and patient satisfaction with a single solution
Upskill + Engagement = Retention
Certified training course
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3 hours (in 20 min chunks)
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Role development
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Key skills and approaches for managing difficult conversations with Primary Care patients
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Self-care approaches
Role Engagement & Support
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Monthly 1hr admin peer support and training group (online)
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Monthly admin themed newsletter
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All led and developed by Chartered Psychologists & Coaches.
Evidenced Methods
Proven Impact
100% Satisfaction
Potential Benefits for your practice...

Better outcomes for staff and distressed patients

Less support burden on management

Admin support to reduce admin compassion fatigue

Peer learning opportunity from other admin staff
Two Options for your
Admin Staff
Option 1. Train
Difficult conversations course
ONLINE TRAINING COURSE (3 hrs)
£45 per staff member (incl VAT)

Online digital course + completion certificate
2 x Hours total duration, split into 20-minute themes.
Developed by Clinical and Organisational Psychologists
Optional hardcopy handbook and sample scripts.
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Topics covered
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Core communication skills within clinical care professional context.
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Supporting distressed patients
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Responding to aggression
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Handling complaints
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Activating and using scripts in difficult scenarios
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When and how to terminate communication
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When to escalate a complaint
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Personal coping and resilience strategies
Option 2: Train & Support.
Training Course + Support Groups.
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TRAINING + ONLINE SUPPORT GROUP
£25 per person, per month (incl VAT)
The digital training programme listed above is included.
1 hour per month access to a Clinical Psychologist led support group for admin staff who regularly experience aggression or abusive communications with patients. This is a 6 month support programme.
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Support includes:
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Professional skills training
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Role support
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Emotional support
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Psychological debrief training
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Peer support and peer support access development
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Peer learning and networking
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Groups for admin staff only.
Sign Your Staff Up Now
limited spaces available

Digital Course only
£45 per staff member.
(incl VAT)
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Digital access.
2 hours.
Printable reference materials.
Certificate provided on completion.
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Starting June 2022
£25 per month, per staff member.
(incl VAT)
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Instant access to the course & resources.
PLUS
Monthly 1 hour support group
(different slots available)
Monthly Newsletter.
Digital Course
'Handling Difficult Conversations'
Purchase now, invites for launch will be sent to staff from June 2022 onwards